Refund policy
Returns & Refunds
We want you to feel confident shopping with Dorian Morningstar. Please review item details and this policy before ordering. These terms apply to new orders placed after this policy is published; earlier orders retain the terms offered when purchased.
Eligible change-of-mind returns
Contact us within 14 days of the item's delivery to request a return of an eligible item. Items must be unused, unworn, unwashed, undamaged, and in original resellable condition, with tags, seals, packaging, accessories, and all included components intact. Proof of purchase from Dorian Morningstar is required. Trying on eligible clothing indoors is permitted; wearing or washing it is not.
Please check any clearly stated product-specific final-sale restriction before purchasing. A discount alone does not make an item final sale.
Items excluded from change-of-mind returns
- Food, snacks, coffee, tea, and other consumable or perishable items.
- Bath, body, skincare, haircare, soaps, bath bombs, shower steamers, and other personal-care or hygiene products.
- Flowers and floral arrangements.
- Personalized, monogrammed, made-to-order, or custom products.
- Pierced earrings, underwear, and other intimate hygiene items.
- Electronics and gadgets, unless the product page expressly states that change-of-mind returns are available.
- Gift cards and items clearly marked final sale before purchase.
- Items damaged by misuse, wear, washing, alteration, or failure to follow care instructions.
These exclusions do not prevent you from reporting damaged, defective, or incorrect items, and do not limit rights provided by applicable law.
Request approval before sending anything back
Email returns@dorianmorningstar.com with your order number, item name, reason for return, and relevant photos. We will review eligibility and provide written authorization and the correct return address. Items may need to go to different supplier locations. Do not send items to an address printed on a package without our instructions.
For an approved change-of-mind return, dispatch the item within 7 calendar days of receiving our return instructions and send us the tracking number. Use tracked shipping and retain your receipt. Unauthorized packages may delay review and do not guarantee a refund.
Return shipping and refund amounts
You pay return shipping for change-of-mind returns. Original delivery charges and optional expedited-shipping charges are not refunded for these returns. If we offer a return label, its cost will be disclosed for your approval before use and deducted from the refund; you will not also be charged separately for the same postage. We do not charge a standard restocking fee.
Refunds are based on the amount actually paid for the returned item after applicable discounts, plus refundable tax. Gift sets and bundles sold as one item must be returned complete unless we authorize otherwise. Refunds are issued to the original payment method after the return has been received, inspected, and approved. Bank processing times vary. You will receive confirmation when the refund is issued.
Returned items that do not meet the disclosed eligibility or condition requirements may be declined. If there is a problem with an authorized return, we will explain the finding and available options before resolving the claim.
Damaged, defective, or incorrect orders
Inspect items promptly and contact us as soon as possible, preferably within 7 days of delivery, with photos of the item, packaging, and shipping label. Keep the item and packaging while we investigate. Some products may require additional photos or a short video to assess a defect. We will coordinate an appropriate replacement, repair, or refund for a verified issue. You will not be charged return postage required to resolve a confirmed error or defect attributable to us or our supplier.
The 7-day reporting request helps us investigate promptly; it does not remove any applicable warranty or statutory rights. Do not return food or personal-care products unless we specifically instruct you to do so.
Order changes, cancellations, and exchanges
Contact us immediately if an address or order needs changing. Changes or cancellations cannot be guaranteed once processing or shipping has begun. For eligible exchanges, request a return first; a replacement purchase is subject to availability. An exception granted for one order does not change this policy for future orders.
Fair review of claims
We may request reasonable information to verify purchase, condition, delivery, or a reported issue. Duplicate claims, substituted items, altered evidence, and intentional misrepresentation may be declined after review. We assess requests individually and explain our decision; requesting a legitimate return does not by itself indicate misuse.
Where applicable law provides greater rights, those rights apply. Contact our customer-care team for help.