Shipping policy
Your order, delivered with clarity
Shipping options and charges are shown at checkout after you enter your delivery address. Available destinations and services depend on the items in your cart.
Why items may arrive separately
We work with different supplier partners, who ship their products directly. An order containing items from more than one partner may arrive in separate packages, on different days, with separate tracking details. Shipping charges can include more than one shipment.
Processing and delivery
Processing and transit times vary by item and supplier. Please check any shipping information on the product page and the options available at checkout. If you need an item by a specific date, contact us before ordering so we can check it with the supplier. Delivery dates are estimates unless the selected service expressly guarantees them.
Tracking your order
Look for shipment updates using the email address entered at checkout. If part of your order has arrived, check whether the remaining items have separate tracking information.
Address changes and delivery problems
Check your address carefully before placing an order. Contact us as soon as possible if something needs correcting; changes may not be possible after processing begins. If a shipment is missing, delayed, damaged, or marked delivered but not received, contact us with your order number so we can help investigate.